I recently just found a miniature supplier who is rapidly making my Hall of Shame and wanted to get the word out so nobody else gets burned. A bit over a month ago I placed an order with Black Tree and they immediately processed the order. After several weeks and no minis I got suspicious and started to email and call them. No response, they are not even answering phones. That is not good. So then I Googled it and was horrified to find a bunch of the same on a TMP thread. It looks like this is a regular mode of operation for these guys.
I immediately filed a Paypal dispute and am waiting to see if I get some sort of response. Other guys have said that once they did this they sometimes got some response finally. All I can do is keep my fingers crossed.
I will be updating this thread to let everyone know how it transpires.
The moral of the story is NEVER order from a company until you have checked on TMP! Fortunately I did not place an extremely huge order, but still, as a Kiwi friend of mine would say, it PISSES ME ORF!
Just an update to the Black Tree saga. I've managed to get a hold of them a couple of times in the past few weeks and they are swearing up and down that they will get my product to me. John told me it was simply a monumental screw up between Texas and the UK and that they have just been doing the Three Stooges thing. Since I do not have a huge amount of money at stake here I have decided to give them the benefit of the doubt and I am going to let this run it's course and see what happens. Hopefully I will have better news to report in the next couple of weeks.
Another update. It took a couple of months to get through the whole thing but once I had some communication going with them it was ok. I got my stuff! I think that BTD simply has a serious organizational problem and the US location does not have all the molds so they become the red headed step child and get the stuff last when customers are griping. They really do have nice figures and good prices, and since I have been able to get my product I am willing to have another go with them. I will however always make sure I make personal contact before ordering in the future. In fact, I just placed another order for some really nice Polish infantry they make! Yeah, yeah, I'm a glutton for punishment.